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1. The warranty period of refrigerating and freezing equipment is 12 months after acceptance. That is, during the warranty period, due to quality problems, we will provide free services.
2. Project warranty period: within 12 months after acceptance.
3. Provide free technical guidance installation and equipment commissioning services.
4. Provide consumable parts at a preferential price for life and assist the user unit in overhaul.
5. Train two technical operators for the user, free of training fees, and self-care for boarding, lodging and transportation.
6, to provide users with unit maintenance work.
1. Technical personnel will give on-site explanation and on-site training to user operators when they come to the site for debugging, and use the ability of user operators to operate independently.
2. Regular centralized user training is held at the headquarters every year to provide theoretical and practical training for user operations and management personnel.
3. The company's after-sales service staff will return to visit regularly or irregularly, supplemented by "greeting service" to ensure the smooth operation of the service system.
4, to provide users with professional technology, equipment supporting consultation at any time without charge.
Service guarantee system:
The company set up a special after-sales service center, opened a 24-hour warranty call, received the warranty call, maintenance staff will rush to the scene within 3-5 hours. General faults are resolved within 24 hours, and major faults are resolved within 3 days.
The dedicated line of the service center is responsible for answering users' various problems during the process of the equipment.